Director within the Optum UK Advisory practice and an expert in international health and social care strategy. Currently works with Integrated Care Systems and Aspirant Integrated Care Systems in England to develop and implement sustainable PHM strategy. Also plans and facilitates Community of Practice events in collaboration with NHSE/I. Experienced, with an international career in health care strategy, advising senior hospital and health system executives across the UK, Europe, Australia, Asia, Canada, Middle East and Latin America. Expertise in advising the provider, payer, government and industry sectors in many global markets. Further supports implementation of PHM strategy through design and delivery of workshops, Board-level sessions and virtual training to inspire, ad-vise and enable multi-disciplinary leadership teams to collaborate effectively on PHM execution.
Joined Optum in 2020 following the acquisition of The Advisory Board Company, an international best practice research organisation. As Managing Director of Advisory Board International Research and Insights, has consulted and advised health system leaders from around the world on critical innovations in health and social care system strategy and operations. Also served as international spokesperson facilitating c-suite national and international events sharing best-practice approaches to multiple strands of health and social care strategy from staff engagement and communication, reducing unwarranted care variation, patient activation and integrated care system strategy.
Has written several studies on Internal Communication and Employee Engagement best practice across industry including works focused on change management, balancing global and local communication strategy, and aligning internal and external comms more effectively.