This session will explore how digital apps like the NHS App have developed over time to meet the evolving needs and demands of patients, communities and the wider public. You will hear from Joe Harrison, national director for digital channels at NHS England; Helena Powell, NHS App product director at NHS England; Rachel Power, chief executive of the Patients Association; and Dr Shammy Noor, GP. This experienced panel will discuss how the healthcare system, patients and communities interact with features and aspects of the NHS App, including data management, access and usability, inclusivity and design.