Tim Keogh is CEO and co-founder of A Kind Life and author of ‘Kinder Conversations, the BUILD feedback model’. Tim’s mission is to create a kinder NHS. Over 15 years he has supported 75+ healthcare organisations to transform culture, across the NHS in England, Wales and Scotland, and healthcare organisations in the US and New Zealand. Tim recently designed and led the line manager development programme at NHS England, supported the development of a new national resolution framework for the NHS and continues to work with Trust and ICBs to deliver sustainably kinder, safer cultures.