Lucy is an experienced occupational therapist who specialised in stroke and neurological rehabilitation for a decade before transitioning into a system improvement role. She is a graduate of the NHS Policy and Strategy Graduate scheme, focussing on integrating research into mainstream clinical practice and transforming low volume high complexity surgery.

In 2023, Lucy moved to Gloucestershire to support improvement within the Integrated Care Board (ICB). She has been instrumental in mapping system improvement capabilities, co-producing a system improvement leadership coaching program, and enabling the delivery of system priority work in areas such as urgent and emergency care, mental health crisis, maternity care, and locality-based frailty care through workshop facilitation, strategy design, and coaching.