Jenny has led the national delivery of patient initiated follow-up (PIFU) in NHS England since May 2020. This has involved developing national guidance, data collection approach and providing practical support out to systems and providers. To support elective recovery Jenny is also working on standardising discharge and booking processes.

Prior to joining the outpatients programme, Jenny worked in the national Community Health Improvement team and has a background in operational improvement consulting. Outside of work, Jenny enjoys the outdoors, particularly running and hiking.