'Waiting well' My Planned Care: helping to support and empower people who are on elective waitlists

16 Jun 2022
Recovery and system transformation zone
Recovery & system transformation

It is estimated that there are around six million people on waiting lists due to Covid-19 and more people now coming forward. We know that people on waitlists often don’t feel adequately informed, prepared, or supported during this time.

The My Planned Care website has been set up to help address this and has been commissioned as part of the NHS Delivery Plan for Tackling the COVID-19 Backlog of Elective Care.

The website gives people waiting for a hospital appointment, operation or treatment advice and support while they wait and helps them to prepare for their hospital appointment, as well as direct access to average waiting times at their hospital.

Our panel today are two people who have been closely involved in the setting up of this site and on the frontline of managing elective care patients. They will be talking about the benefits of the site as well as the challenges of setting up this local and national support, and will showcase how trusts can use this platform as one of the ‘tools in their toolbox’ to help support and reassure their waiting list patients.

This session is part of the Recovery and Transformation Zone, which is supported by Novartis Pharmaceuticals UK.

Trish Hirst, Deputy Director My Planned Care Lead - NHS England and NHS Improvement
Claire Euesden, Elective Recovery Programme Lead - Norfolk & Waveney ICS
Paul Hemmingway, Associate Director of Communications & Engagement - NHS Norfolk and Waveney CCG