This session will explore the innovative, simple, effective methods of patient communication being put into practice across the system, supported by technology. It will explore how these can be used to address key challenges like patient flow, workforce capacity and elective recovery. Delegates will hear about the new ways of working with digital systems that primary care teams and acute sector colleagues have implemented to improve access, productivity and patient experience. The session will also explore how these can be scaled across the whole system to deliver efficient, sustainable health services that meet the needs of their communities.