Delivering high quality personalised outpatients follow-up in the context of elective recovery

15 Jun 2022
Theatre 4 - 3B
Quality & clinical improvement

The Elective Recovery Strategy sets out ambitions to transform the way the NHS provides elective care. Through making outpatient care more personalised we can streamline demand across the whole pathway and ensure clinical time is spent on the highest value activities.

Personalised follow-up supports this ambition, covering a range of interventions including patient initiated follow up and remote monitoring, which aim to tailor a patient’s follow up care to their individual clinical needs, preferences and circumstances.

But how do we ensure personalised follow-up interventions are implemented in a way that delivers high-quality patient care and experience?

This session will explore key quality markers for personalised follow-up, including the important role of shared decision-making, patient safety considerations and addressing health inequalities.

Hear from expert speakers leading this work nationally and those implementing locally to learn more about implementing high-quality personalised follow-up for the benefit of patients.

Ian Eardley, National Clinical Director for Elective Care - NHS England and Improvement
Jenny Wood, Personalised Follow-Up Lead, National Outpatient Transformation Programme - NHS England and NHS Improvement
Joanna Taphouse
Joanne Wright, Divisional General Manager, Diagnostics & Out-patients Division - Sherwood Forest Hospitals NHS Foundation Trust