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Listening to transform: improving quality and productivity - can we afford not to?
We know that listening to and connecting with the people and communities you serve will lead to better, personalised, more effective high-quality services, including improved access and reduced inequalities. We know there is more to do to make this central to the business of the NHS. How do we make the case for opening ourselves and being curious to learning in order to improve quality and productivity? How can we make the best use of data, digital and AI? Come and learn about the evidence for this way of working, the culture that is needed, what it requires from leadership and what is the change this can lead to.
