Evidence shows kinder healthcare is safer healthcare, yet there is an epidemic of unkindness in the NHS that harms NHS people, patients and finances:

300,000 staff are bullied each year, 80 per cent suffer anxiety and 29 per cent suicidal thoughts.

120,000 NHS staff are sexually harassed each year.

70 per cent of UK-trained BAME staff suffer discrimination.

Even a ‘mildly uncivil tone of voice’ makes mistakes more likely. Just 5 per cent higher teamwork ratings would save 8,500 patient lives a year.

Bullying costs the NHS £2.3 billion a year. The cost to your organisation = FTE x £1,500.

We can’t afford not to tackle this, yet there is a solution.

We’ve proven that in a kind NHS, patients and staff thrive. It’s more innovative, productive and cost-effective. In this interactive, evidence-based panel session, leaders at the frontline of kind culture change will discuss their experience and answer your questions. You’ll learn about:

o leading the most improved trust in London for staff and patient experience
o building practical kindness into ‘compassionate leadership’
o tackling racism and sexual harassment at London Ambulance
o transferring ‘first do no harm’ principles into resolution and investigations
o achieving 3,000 fewer people being bullied across eight trusts, saving approximately £18 million.

This session is supported by A Kind Life